Article 1: Scope

These general terms and conditions of sale apply to all transactions concluded through the websites of the ZIO LLC company. A "customer" is considered any natural or legal person placing an order with ZIO LLC, validated through our secure payment platform, or by check or cash.

Article 1 bis: Age Limitation

Age limitations apply: ZIO LLC only accepts customers over 16 years old (for physical and electronic products) and over 18 years old (for services: coaching, workshops, seminars). We strive to restrict access to our websites, products, and services to minors. Although the content of our products and services is not of a shocking nature, we prefer to address a mature audience capable of understanding the implications and responsibilities of the business world. Anyone subscribing to the newsletter who does not meet these criteria (age over 16) will be immediately removed from our database upon our knowledge of this fact. Similarly, any customer not meeting these criteria will be immediately refunded, and a return of the concerned product(s) will be required.

Article 2: Order

Any order placed on a website owned by ZIO LLC implies full and unconditional acceptance of these general terms and conditions of sale.

Article 3: Prices

Prices are indicated in euros including all taxes (at the French VAT rate of 20%), excluding shipping and handling fees for your order. The price of items may be modified at any time. However, the rate applied to an order will be the one announced at the time of the order.

Article 4: Payment

Payment is due immediately upon the date of the order, including for pre-ordered products. You can make payment by credit card. Cards issued by banks domiciled outside France must be international credit cards (Mastercard or Visa). We do not accept American Express. Secure online payment by credit card is carried out through the intermediary of the company Stripe. The transmitted information is encrypted by software in compliance with industry standards and cannot be read during transport over the network. Any guarantee regarding the security of this system is entirely the responsibility of Stripe and cannot be attributed to us.

Article 5: Delivery

Delivery is made to the address you provided during your order (therefore, please pay particular attention to the spelling of the address you enter, especially the postal code). The risks shall be your responsibility from the date on which the ordered products leave our premises. However, in case of a lost package, we will make every effort for you to receive your product or be reimbursed according to your warranty.

Article 6: Personal Data Protection

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data. We declare all our files to the Commission Nationale de l’Informatique et des Libertés. By agreeing to these general terms and conditions of sale, you acknowledge having read our personal data protection policy and consent to our collection and use of this data. By entering your email address on one of our network sites, you will receive emails containing information and/or promotional offers concerning products published by ZIO LLC or by other partners. You can unsubscribe at any time. You can simply click on the link at the end of our emails. This link is preceded by the mention “To unsubscribe or change subscriber options visit:” (understand: to unsubscribe or change your subscription options, click below).

Our newsletter is registered with the CNIL and complies with the Data Protection Act.

Article 7: Information about ZIO LLC

ZIO LLC is a company incorporated in the United States with the following address:

ZIO LLC 2540 Wrangle Hill Rd Bear, DE 19701-3848 USA

Article 10: Applicable Law

All clauses in these general terms and conditions of sale, as well as all purchase and sale transactions referred to therein, shall be subject to US law.